Rocky’s wants you to be satisfied with your purchase. You have within 30 days of the date you received the item(s) to return an item(s) for an exchange or refund. Rocky’s will accept returns and/or exchanges under the following circumstances:
1) Please call (810)742-5420 or send an e-mail to rob@rockysonline.comto receive a return authorization number.
2) We will refund any returned merchandise by original method of payment, that is UNUSED, NEVER INSTALLED AND WITHOUT DAMAGE TO PRODUCT OR MANUFACTURERS ORIGINAL PACKAGING, within 30 days of the date you received it. A 15% re-stocking fee applies to all refunds.
3. We will exchange any returned merchandise, that is unused, NEVER INSTALLED AND WITHOUT DAMAGE TO THE MANUFACTURERS ORIGINAL PACKAGING, for merchandise of equal or lesser value within 30 days of the date you received it. All shipping fee's that covers ground service delivery charge on all exchanges are the responsibility of the customer. Any used or leftover credit will be applied to your customer account and is valid for use within one year.
4) We will not accept any merchandise for refund or exchange after 30 days of the date that you received it, or any merchandise that has been used or with damage to product or manufacturers original packaging, unless you have approval from our Customer Service to do so and are given an authorization number.
5) Any merchandise returned for a warranty claim is strictly subject to the manufacturer’s guidelines and must have Customer Service authorization. Often it may be faster for you to return an item directly to the manufacturer for inspection - please call for further instructions.
6) We are not responsible for original or return shipping charges should you choose to return or exchange any item. All returns are subject to final inspection upon arrival to us, with authorization. (customer must have authorization from Rocky's before returning). All returned items are subject to a 15% restocking fee.
To avoid restocking fee please follow these procedures:
1) Include a copy of the invoice the item(s) were purchased on.
2) Make sure that returned merchandise is placed in a shipping carton so that the actual product is not damaged, labeled or marked on. Do not apply a shipping label directly to an item box. Put the item box in a shipping carton and apply all labels to the shipping carton. Put the return authorization number on the outside of the box and on the form provided below. Helmets must be wrapped in protective helmet bag, placed in manufacturer’s original helmet box, and then placed in a shipping box. Boots must be placed in manufacturer’s original packaging, and then placed in a shipping box.
3) Merchandise should be well packed and insured to it’s value for your protection.
4) We do not accept packages when the shipping charges are billed to us or delivered COD.
5) Include a $5 flat shipping fee for an exchange. Any balance due or shipping fees from merchandise exchanges will be charged to the original order credit card unless you include payment.
6) Used, special order, custom, closeout and sale items will not be accepted for return.
7) It is prefered that you insure your packages. Rocky's is not resposible for shipping damages.
PLEASE SHIP ALL RETURNS WITH COMPLETED INFORMATION TO:
ATTN. ONLINE RETURNS
Rocky’s
G4014 S.Saginaw St.
Burton, MI48529
Please inspect all packages upon receipt for any errors, shortages or shipping damages and notify Rocky’s within 5 days or Rocky’s cannot be held responsible.
IN CASE OF ANY SHIPPING DAMAGE - DO NOT RETURN IT.
All merchandise and packaging must be held for the delivery company to pick up and inspect to qualify for a claim.
Call us for instructions. If there are any problems with your order, please contact Rocky’s immediately.
ROCKY’S PHONE HOURS are: Monday - Friday 10:00AM - 7:00 PM, Saturday 10:00 AM - 5:00 PM, Sunday 12:00 PM – 5:00 PM Eastern Standard Time (810)742-5420 or contact us by e-mail including invoice number and shipping confirmation number torob@rockysonline.com.
PLEASE EXCHANGE FOR:
ROCKY’S RETURNS MAY ALSO BE RETURNED AT OUR RETAIL STORE
ROCKY’S GREAT OUTDOORS G4014 S. SAGINAW ST.BURTON, MI48529
RETAIL STORE HOURS: MONDAY - FRIDAY 10:00 AM - 7:00 PM • SATURDAY 10:00 AM - 5:00 PM • SUNDAY 12:00 AM - 5:00 PM
